FAQ
TMTPLAY ONLINE CASINO FAQ
Here are our tmtplay casino FAQ’s, you can find all the answers to your questions here and then go back to our online casino to play and have the most fun!
About TMTPLAY
Q. Is TMTPLAY legal and fair?
Yes, you can rest assured that tmtplay's operations are fair and legal as we are regulated by the Malta Gaming Authority and have received the eCOGRA seal of independence for safety and fairness.
Q. Can I use the TMTPLAY site in any region?
We make it easy for players in the Philippines to access the site, and others can use the site depending on your country of residence.
Q. What are the customer support hours?
At TMTPLAY, we offer 24/7 live chat customer service, so you can contact them whenever you need any help.
About Registration
Q. How do I sign up for tmtplay Casino?
If you want to start playing at tmtplay, it only takes three minutes to register an account, fill in your personal information and start betting.
Q. What if I can't verify my account?
If you have received a verification letter and the link does not open, please change your browser.
If you did not receive the verification letter, please check your email address and other folders.
If you still can't get it in the above way, please contact our customer service team.Q. How do I adjust my account settings?
Simply log in, click on "My Account" and select your personal information, and you can change any of the settings right away.
Q. Can I view my betting history?
Yes, just click on "My Account" and then select "Betting History" to see your betting history.
Q. What can I do if I can't log in to my account?
First of all, please check if there are any spelling errors (especially in English case), if you still cannot log in, please contact tmtplay customer service
Q. What should I do if I forgot my password?
If you have forgotten your password, please click on the "Forgot Password" option at the bottom of the login page and our customer service team will send you a verification letter to change your password.
About Agent
Q. Why should I become a tmtplay agent?
tmtplay is a well-known online casino where you can earn up to 30% commission every week for referring other players to become our members.
Q. How do I become a tmtplay agent?
Simply click on the "Agent Registration" link on the homepage and you will become our agent right away!
Q. Am I eligible to become a tmtplay agent?
Everyone has the opportunity to become a tmtplay agent, for more information, please see our agent page.
Q. Is it free to join?
Yes, tmtplay's proxy is completely free.
About Casino games
Q. What games you can find at tmtplay
You can find live casino, slots, poker games, sports betting and more at tmtplay.
Q. Can you win real money with tmtplay?
Yes, you can win real money when you play certain games at tmtplay.
Q. How do I play tmtplay games?
All you need to do is sign up for tmtplay, become our member and start playing right away.
Q. Are there in-game tips?
Yes, you can find guides on how to play slots, baccarat, blackjack, etc. on tmtplay.
Q. Are tmtplay's games free to play?
Yes, tmtplay has a lot of games that can be played for free.
About Banking
Q. Why is my deposit not credited?
Usually the deposit time varies depending on the transaction method you choose. Usually with CGash and other e-wallets, the deposit time is almost always immediate, while other deposit methods take up to 10 minutes to process.
Q. Why has my withdrawal been rejected?
Usually the most common reason for a denial is that the information was filled out incorrectly, your deposit and withdrawal needs to be in the same payment method, please make sure you filled out the correct information.
Q. Do I need to be verified to make a withdrawal?
Some of the withdrawal methods we offer do not require verification, but we will support you in doing so if necessary.
Q. How long does it usually take to make a withdrawal?
This usually varies depending on the payment method you choose, up to a maximum of 3 days.
Q. Can I cancel a withdrawal?
If the process has been approved, you will not be able to cancel the withdrawal.
About Promotion
Q. Does TMTPLAY offer bonuses?
Yes, we have a variety of bonuses and promotions for new players as well as returning players, you can get the best welcome bonus when you make your first deposit with us, and you can always keep an eye on our promotions to make it easy to join.
Q. What are the bonus terms and conditions?
Each promotion has its own terms and conditions before you can participate or claim your bonuses, some may have limited time or require the use of additional funds.
Q. What is a Bonus Pass Requirement?
The bonus pass requirement, also known as the wagering requirement, is the number of times you need to wager your winnings before you are allowed to withdraw your winnings.
Q. Why didn't I receive the bonus I requested?
If you do not receive your winnings, the most likely reason is that the required clearance requirements have not been met or the conditions have not been met.
Q. Does TMTPLAY have a loyalty program?
Yes, TMTPLAY would like to offer you a lucrative loyalty program bonus where you can immediately move up and receive better rewards once you have deposited a certain amount.